STORE POLICY
Welcome to Wolf's. We strive to provide a seamless and enjoyable shopping experience. Below are our store policies to ensure clarity and transparency in all transactions. Please review these policies carefully.
1. Shipping & Delivery
Since we sell our products through Amazon, all shipping and delivery are managed by Amazon. This includes:
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Shipping Methods: Amazon offers various shipping options, which you can select at checkout on their platform.
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Delivery Times: Delivery times vary based on the shipping method chosen and your location. Please refer to Amazon’s shipping information for details.
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Shipping Costs: Any applicable shipping costs will be calculated and displayed at checkout on Amazon.
For more information, please refer to Amazon’s Shipping Policy.
2. Returns & Refunds
We understand that sometimes you may need to return a product. All returns and refunds are handled directly through Amazon’s return process:
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Return Window: Amazon typically offers a 30-day return window, but this may vary by product. Please check the specific product page on Amazon for details.
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Refund Process: Refunds are issued by Amazon according to their policies once the returned item is received and processed.
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Exchanges: If you need to exchange a product, please follow Amazon’s exchange process.
For more information, please visit Amazon’s Returns Center.
3. Customer Service
Your satisfaction is our top priority. If you have any questions, concerns, or issues with your purchase, please don’t hesitate to contact us via the contact form at the bottom of every page.
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Response Time: We aim to respond to all inquiries within 2 business days.
4. Terms of Use
By using our website, you agree to our terms of use, which include the following:
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Website Content: All content on this site, including images, text, and logos, is the property of Wolf's and may not be used without permission.
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Limitation of Liability: Wolf's is not liable for any damages that arise from the use of our website or products purchased through Amazon.
At Wolf's, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website https://wolfsproducts.com, which includes links to our Amazon storefront.
1. Information We Collect
a. Information You Provide: We may collect personal information that you voluntarily provide to us, such as your name, email address, and any other information you provide when you contact us.
b. Information Collected Automatically: When you visit our website, we automatically collect certain information about your device, browsing actions, and usage patterns. This information may include:
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IP address
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Browser type and version
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Time zone setting
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Operating system and platform
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Pages you view on our website
c. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience on our site. Cookies are small data files stored on your device that help us understand how you interact with our website.
2. How We Use Your Information
We may use the information we collect for various purposes, including:
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To operate and maintain our website
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To improve your experience on our site
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To respond to your inquiries or requests
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To monitor and analyze website usage and trends
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To comply with legal obligations
3. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
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Third-Party Service Providers: We may share your information with service providers who perform services on our behalf, such as website analytics or customer support.
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Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4. Third-Party Links
Our website may contain links to third-party websites, including our Amazon storefront. Please note that once you click these links and leave our website, you are subject to the privacy policies of those third-party sites. We encourage you to review Amazon’s privacy policy before making a purchase.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of transmitting data over the internet is completely secure.
6. Your Rights
You have the right to access, correct, update, or delete your personal information. If you wish to exercise these rights, please contact us using the contact information provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us via the contact form at the bottom of every page.
PRIVACY & SAFETY
Wholesale Inquiries
For more information about our wholesale program or to discuss a potential partnership, please reach out to us via the contact form at the bottom of every page. Please leave your business information and we will respond as soon as we can. We look forward to the possibility of working together and helping your business grow with our products!